Voutique

About the Position:

We are seeking a customer-focused Customer Service Agent to provide exceptional assistance to customers. Responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills, problem-solving abilities, and a positive attitude are crucial for success in this role.

Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, or chat.
• Provide accurate and helpful information regarding products or services.
• Assist customers in resolving issues and escalating complex cases when necessary.
• Maintain thorough and updated knowledge of company offerings and policies.
• Process customer orders, returns, and exchanges accurately.
• Handle customer complaints with empathy and find appropriate resolutions.
• Document customer interactions and transactions in a CRM system.
• Collaborate with team members to improve customer service processes.
• Identify opportunities to upsell or cross-sell products and services.
• Maintain a professional and friendly demeanor in all customer interactions.

Qualifications:

• High school diploma or equivalent.
• Prior customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using computer systems and customer service software.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.
• Flexibility to work in shifts, including evenings and weekends.