Posted
11-Aug-2025
Description and Requirements
- Be the main point of contact for most customer inquiries, rerouting them to the appropriate internal teams.
- Continuously analyze your customers' health and solution usage to recommend relevant, value-adding enhancements.
- Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.
- Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.
- Guide customers on best practices and processes that will set them up for success.
- Interact with internal teams to stay up to date with new system functionalities and their use cases.